We hope that the vast majority of concerns and complaints can be dealt with immediately and satisfactorily through informal discussions with the member of staff concerned or a member of the School’s Executive Team.
If you do have a concern or complaint about the School, or if you have concerns about the wellbeing of a student or staff members, inappropriate behaviour or misconduct, it is important that you raise this as soon as possible.
For more information about our complaint handling process, please see our Complaints and Dispute Resolution Guide and Handling Allegations of Staff Misconduct and Reportable Conduct Policy which can be found here.
As well as contacting an appropriate staff member, you can also contact us via email on complaints@cranbrook.nsw.edu.au.
Please click here to access information regarding the School Council’s Concerns Reporting.